Frequently Asked Questions
1. What is the lead time for orders placed?
Usually, we ship via ground service within 24 hours after processing your order for delivery to your location in approx. 5 to 7 calendar days excluding public holidays.
2. Do you ship to Alaska, Hawaii, and Puerto Rico?
No, we do ship to the contiguous USA only.
3. How to compare bar soap sizes # ½ (net fresh wt. approx. 7g), #¾ (net fresh wt. approx. 11g), #1 ½ (net fresh wt. approx. 23g), and #3 (net fresh wt. approx. 65g) bar soaps?
Bar soap sizes range from small (#1/2), medium (#3/4), medium-large (#1-1/2) to large (#3). Number size bars do not correspond to weight in ounces.
4. Are your plastic bar soap wrappers, small size liquid (shampoo, conditioning shampoo, conditioner, lotion) amenity containers (tubes, packets), and liquid dispenser cartridges and their components 100% recyclable?
Yes. Please do protect our environment by recycling. Thank you.
5. Are all bar soaps made from fine natural vegetable oils?
Yes. Our bar soaps do not contain any animal fat such as beef tallow.
6. What is the typical replacement cycle for a dispenser cartridge (380 ml)?
This depends on how your guest uses the cartridge. One squeeze typically generates a squirt volume of 3 to 5 ml. A few squirts should suffice for one application. It is our understanding that under normal use conditions a cartridge should last several weeks, likely up to three weeks.
7. What advantages do your nonrefillable dispenser cartridges have when compared to ordinary refillable units?
In short: Guest safety and comfort. Restricted contact (exit spout only) between the liquid content and open bathroom air reduces possible exposure to bacteria. The spout and the clean untouched inside of the squeezable cartridge were designed with added guest safety in mind. Our lightweight cartridge is user-friendly for easy and quick replacement (see separate information) within minutes. No lifting of opened gallon jugs and no exposure of the liquid content to human touch.
8. How can I test a free sample of your bar soaps or small size liquid amenities?
Please send your request to [email protected], indicating your complete name, name of the establishment, and mailing address with all contact details (phone/s, email, social media). Kindly specify whether you are a hotel, motel, Airbnb or Rental Vacation property. Thank you.
9. Do your prices include shipping to my street address and my state sales tax?
Yes.
10. Where do your products ship from?
We ship from our warehouses in Tennessee and/or Alabama.
11. Are your products tested on animals?
Absolutely not.
12. What is the origin country of your products?
We source all items cost-effectively from established quality manufacturing partners. All liquid dispenser cartridges and their components come from India. Amenity bar soaps and liquids in small-size containers typically come from India but may be supplemented by occasional supplies from Mexico, Guatemala, or China.
13. What is the typical shelf life of your products
We rotate inventory stocks frequently and ship quality products in good condition only. We recommend using products within six months after receipt. However, we back a typical shelf life for our products of up to approx. two calendar years from the moment of production, assuming adequate handling and storage at the user’s end. Also, kindly refer to our product return policy in the unlikely event of a problem.